These Terms of Business are our general Terms only. Specific Terms will be provided on any new matter undertaken.
This statement sets out the basis upon which this firm will act for you. If you wish to discuss any of the terms of this statement with us please speak with the person responsible for your matter.
2. PLACE AND HOURS OF BUSINESS
This firm's office is on the second floor of 43/45 Chase Side, Southgate, London N14 5BP. To enter the building you must use the intercom system situated above the letterbox to the left of the entrance doors. Please wait for us to answer the buzzer and let you in. Access to the office is from the lift. The stairs cannot be used for access except by prior arrangement.
The office hours are 9.30am to 1.00pm and 2.00pm to 5.30pm. We try to answer the telephone during the lunch hour but do not guarantee this. Our Solicitors do not take calls between the hours of 1.00pm to 2.00pm. Our secretarial staff leave the office by 5.00pm so we may not be able to answer all calls made to us between 5.00pm and 5.30pm.
Our working day is usually planned in advance. We would therefore ask you to avoid if possible calling in without a prior appointment.
3. PEOPLE RESPONSIBLE FOR YOUR WORK
The person who will deal with your matter will be named in the letter under cover of which we are sending these Terms.
We are a small firm and do not rely on unqualified members of staff to conduct any matter. It is not always possible for the person dealing with your matter to take all telephone calls made to him or her. If you are not able to speak with your Solicitor please speak with his or her Secretary who will know your file and will be able to assist. If she is unable to do so a message will be taken for you.
4. CHARGES AND EXPENSES
Our charges or hourly rates and /or other methods of charging will be set out in the letter sending you these Terms.
You will also be notified of the unavoidable disbursements that must be paid in connection with your matter. These are collected by us from you and paid over to all appropriate companies/bodies. These disbursements may be subject to change without prior notice to you, as the companies/bodies involved may increase their charges before payment is made to them. We cannot be responsible for this and will notify you should this occur.
If any disbursements become payable during your matter that were not originally quoted to you we will endeavour to advise you.
We will ask you to pay the various disbursements in advance, as we will be asked to pay them on your behalf. This firm will not undertake any searches or enquiries until we have received from you such funds as we have requested.
You are asked to note that any cheque or bank draft paid in by us will take five working days to clear (Monday to Monday, Tuesday to Tuesday etc. with extra time being allowed for Public and Bank Holidays). Accordingly no expenses will be incurred on your behalf until after this period has elapsed after payment of your cheque or bank draft into our account. Any funds paid to us whether through the post or personally must be with us by 12.00noon, failing which payment in to our account will be the following working day.
On occasion we will give you our bank details so that funds may be transferred to us electronically. If we do so please do NOT pay in a cheque, bankers draft or cash to our account as this will delay matters and may cause problems in your matter.
As a firm we do not accept cash, however small the amount.
5. STORAGE OF DOCUMENTS
After your matter is completed we will keep your file for a minimum period of 10 years (6 years if the matter was abortive). At the end of the 10 years the file will be destroyed, unless you ask us in writing to retain it for a longer period of time. In the case of the purchase of a property we will often keep the file until your property is sold.
In all matters we aim to give to you an efficient and friendly service. If at any time there is some aspect of our service with which you are not happy please contact the person having the conduct of your matter in the first instance to discuss the matter further. If the problem cannot be resolved his or her partner within the firm will be asked to look into the matter on your behalf.
As a firm we provide our Clients with a safe custody service for Wills, Deeds and other documents. There is no charge for this.